Privacy Policy

Welcome to the Privacy Policy of Mod Pizza, operated through the website pizzanmod.top. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

This Privacy Policy is governed by the laws of the United States, including applicable federal laws such as the Federal Trade Commission Act (FTC Act), and, where applicable, state-specific regulations including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). If you are a resident of California or any other state with specific consumer privacy laws, additional rights may apply to you as described in this document.

1. Who We Are

Mod Pizza operates the website pizzanmod.top and provides food-related services, including online ordering, delivery coordination, loyalty programs, and customer support. For the purposes of this Privacy Policy, "we," "us," or "our" refers to Mod Pizza and its affiliated operations.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we may collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, or otherwise interact with our services, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address (including street address, city, state, ZIP code)
• Date of birth (where required for age verification or promotional purposes)
• Username and password (stored in encrypted form)
• Profile photograph (if provided voluntarily)

2.2 Payment and Transaction Information

To process your food orders and transactions, we collect financial information such as:

• Credit or debit card numbers (processed securely through third-party payment processors)
• Billing address associated with your payment method
• Transaction history and order details
• Gift card or promotional code redemption records

2.3 Usage and Behavioral Data

We automatically collect information about how you interact with our website and services, including:

• Pages viewed and links clicked
• Time spent on specific pages
• Search queries entered on our website
• Items added to your cart or wishlist
• Order frequency and preferences
• Referral source (how you arrived at our website)
• Session duration and navigation path

2.4 Device and Technical Information

When you access our website, we automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, tablet, mobile)
• Screen resolution
• Time zone settings
• Language preferences
• Referring URLs
• Cookie identifiers and similar tracking technologies

2.5 Location Data

With your permission, we may collect precise or approximate location information to facilitate food delivery services, find nearby restaurant locations, or customize your experience. You can disable location sharing through your browser or device settings at any time.

2.6 Communications and Customer Support Data

When you contact us through email, phone, or any other channel, we may collect:

• Contents of your messages or correspondence
• Nature of your inquiry or complaint
• Records of prior interactions with our customer support team
• Any attachments or documents you voluntarily submit

2.7 User-Generated Content

If you leave reviews, comments, or ratings on our website or social media channels, we may collect and store that content along with any associated profile information.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Order Processing and Service Delivery

The primary use of your personal information is to fulfill your orders and deliver our food services. This includes processing payments, coordinating delivery or pickup, sending order confirmations, and resolving any order-related issues.

3.2 Account Management

We use your information to create and maintain your account, authenticate your identity when you log in, manage your preferences and settings, and provide access to your order history and loyalty rewards.

3.3 Customer Support

Your information helps us respond to your inquiries, troubleshoot issues, and provide effective customer service across all communication channels.

3.4 Marketing and Promotional Communications

With your consent or where permitted by applicable law, we may use your contact information to:

• Send promotional emails about new menu items, special offers, and discounts
• Deliver personalized recommendations based on your order history
• Notify you about loyalty program updates and rewards
• Send birthday or anniversary promotions (if you have provided your date of birth)
• Display targeted advertisements on our website or third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

3.5 Analytics and Website Improvement

We use aggregated and anonymized usage data to analyze trends, track website performance, improve our menu offerings, optimize the ordering experience, and develop new features and services.

3.6 Legal Compliance and Safety

We may use your information to comply with applicable laws and regulations, respond to legal requests, enforce our terms of service, detect and prevent fraudulent activity, and protect the rights and safety of our users, employees, and the public.

3.7 Business Operations

We may use your data for internal purposes such as auditing, quality assurance, staff training, financial reporting, and strategic planning.

4. Legal Basis for Processing Your Information

We process your personal information on the following legal grounds:

• Contractual Necessity: Processing necessary to fulfill your orders and deliver the services you have requested.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, preventing fraud, and marketing to existing customers, provided these interests are not overridden by your rights.
• Consent: Where you have given explicit consent, such as subscribing to our newsletter or accepting cookies.
• Legal Obligation: Processing required to comply with applicable federal, state, or local laws.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:

5.1 Service Providers and Business Partners

We work with carefully selected third-party companies that provide services on our behalf. These may include:

• Payment processors (e.g., Stripe, PayPal, Square)
• Delivery and logistics partners
• Email marketing platforms (e.g., Mailchimp, Klaviyo)
• Customer relationship management (CRM) software providers
• Website analytics providers (e.g., Google Analytics)
• Cloud hosting and infrastructure providers
• Customer support software platforms
• Fraud prevention and identity verification services

All service providers are contractually obligated to process your data only on our instructions and to implement appropriate security measures.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Protect and defend the rights or property of Mod Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users or the public
• Protect against legal liability

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.

5.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, or business purposes.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. Cookies are small text files placed on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functionality of our website, such as maintaining your shopping cart and enabling secure login.
• Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics.
• Functional Cookies: Remember your preferences, such as language settings and saved addresses, to provide a more personalized experience.
• Marketing Cookies: Track your browsing activity to deliver targeted advertisements relevant to your interests on our website and third-party platforms.

6.2 Managing Cookie Preferences

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications before a cookie is set.

For more detailed information about how we use cookies and how to manage your preferences, please refer to our full Cookie Policy available on our website at pizzanmod.top.

7. Data Security

We take the security of your personal information seriously and implement a comprehensive range of technical, administrative, and physical security measures to protect your data against unauthorized access, disclosure, alteration, or destruction.

7.1 Technical Security Measures

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage of sensitive data, including passwords (using bcrypt or equivalent hashing)
• Firewalls and intrusion detection systems
• Regular security vulnerability scans and penetration testing
• Secure, access-controlled server environments hosted by reputable cloud providers
• Multi-factor authentication for administrative access

7.2 Administrative Security Measures

• Role-based access controls limiting employee access to personal data
• Regular staff training on data protection and privacy best practices
• Confidentiality agreements with all employees and contractors
• Incident response plans for data breach scenarios

7.3 Limitations

In the event of a data breach that affects your personal information, we will notify you and relevant authorities in accordance with applicable federal and state laws, including notification requirements under state breach notification statutes.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

8.1 Rights Under U.S. Federal and State Law

As a resident of the United States, your rights may vary by state. The following rights are applicable to all users:

8.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) provides you with specific rights:

• Right to Know (Categories and Specific Pieces): Request disclosure of the categories and specific pieces of personal information collected about you in the past 12 months.
• Right to Delete: Request deletion of personal information we have collected, subject to certain exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt Out of Sale/Sharing: Opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information, but we honor opt-out requests.
• Right to Limit Use of Sensitive Personal Information: Limit the use and disclosure of your sensitive personal information to purposes necessary to provide requested services.
• Right to Non-Discrimination: Exercise your CCPA/CPRA rights without receiving discriminatory treatment.

California residents may submit a verifiable consumer request by contacting us at [email protected]. We will respond to verified requests within 45 days, with the possibility of a 45-day extension when reasonably necessary.

8.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using the information below. We may need to verify your identity before processing your request. Verification may involve confirming your email address, account information, or other identifying details.

• Email: [email protected]
• Website: pizzanmod.top

You may also designate an authorized agent to submit requests on your behalf. We may require written proof of the agent's authorization and may contact you directly to verify the request.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

When personal information is no longer required, we securely delete or anonymize it in accordance with our data disposal procedures.

10. Children's Privacy

We do not knowingly collect, use, or disclose personal information from children under the age of 13. Our website and services are not directed at, or intended for use by, minors under the age of 18. By using our website and placing orders, you represent and warrant that you are at least 18 years of age.

Our practices comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent.

If we become aware that we have inadvertently collected personal information from a child under 13 years of age, we will take immediate steps to delete that information from our records. If you believe we have collected information from a child under 13, please contact us immediately at [email protected].

Parents or guardians who wish to review, delete, or prevent the further collection of their child's personal information may contact us using the details provided in this policy.

11. International Data Transfers

Mod Pizza operates primarily within the United States. Our servers and the servers of many of our service providers are located in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

The data protection laws in the United States may differ from those in your home country. However, we take steps to ensure that any international transfers of personal information are carried out in compliance with applicable laws and that appropriate safeguards are in place to protect your information.

If you are located in a jurisdiction with specific requirements for international data transfers, we will implement appropriate measures such as standard contractual clauses, data processing agreements, or other legally recognized transfer mechanisms to protect your data.

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States for the purposes described in this Privacy Policy.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services, including social media platforms, delivery partner websites, and payment processors. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our website.

We are not responsible for the privacy practices, content, or data handling of third-party websites or services, and our inclusion of a link does not imply endorsement of their privacy practices.

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for responding to DNT signals. At this time, our website does not respond to DNT browser signals. However, you can manage your tracking preferences through our cookie settings and by adjusting your browser configuration.

14. Social Media Features

Our website may include social media features, such as "Share" buttons or embedded feeds from platforms such as Facebook, Instagram, Twitter/X, and TikTok. These features may collect your IP address, track which pages you visit on our site, and set cookies. Social media features are governed by the privacy policies of their respective platforms. We encourage you to review those policies before interacting with social media features on our website.

15. How to File a Privacy Complaint

We are committed to addressing privacy concerns promptly and transparently. If you believe your privacy rights have been violated, we encourage you to contact us first so we can work to resolve the issue.

15.1 Contacting Us Directly

To file a privacy complaint or raise a concern, please contact our privacy team:

• Email: [email protected]
• Website: pizzanmod.top

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. For complex matters, we may require additional time and will keep you informed of our progress.

15.2 Filing a Complaint with a Government Authority

If you are not satisfied with our response, or if you believe we are processing your personal data in violation of applicable law, you have the right to file a complaint with relevant government authorities:

• Federal Trade Commission (FTC): The FTC enforces consumer protection and privacy laws at the federal level. You can file a complaint at ftc.gov/complaint or call 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): California residents may contact the CPPA for privacy-related complaints under CCPA/CPRA at cppa.ca.gov.
• Your State Attorney General's Office: Most U.S. states have an Attorney General's office that handles consumer privacy complaints. We encourage you to visit your state's official government website for relevant contact information.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website homepage
• Send an email notification to registered users (where required by law or where materially affecting your rights)

Your continued use of our website and services following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

We are dedicated to maintaining the trust and confidence of all our customers and website visitors. Your privacy matters to us, and we will make every effort to address your inquiries promptly and professionally.